Service Administrator & Client Support Coordinator

Lloyd Ltd Carlisle; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established machinery distributor in Carlisle is seeking a Service Administrator to join their busy Service Department. The role involves managing service documentation, serving as a point of contact for customers, and supporting the Service Manager and Engineers. Ideal candidates will have strong administrative or customer service experience and excellent organisational skills. Competitive salary with overtime opportunities, annual leave increase over time, and ongoing development training are part of the offer.

Benefits

Competitive salary

29 days annual leave, increasing with service

Company pension scheme

Staff discount

Wellness and support services

Ongoing training and development

Qualifications

• Experience in an administrative role or strong customer service background is essential.
• Interest in agriculture, construction, or machinery is desirable.

Responsibilities

• Manage service documentation ensuring accuracy and completion.
• Serve as a key contact point for customers professionally and efficiently.
• Support Service Manager and Engineers by coordinating workloads.
• Assist with ad-hoc administrative tasks as required.
• Provide excellent customer service at all times.

Skills

Strong administration experience

Customer service experience

Organisational skills

Confident communicator

Job description

A well-established machinery distributor in Carlisle is seeking a Service Administrator to join their busy Service Department. The role involves managing service documentation, serving as a point of contact for customers, and supporting the Service Manager and Engineers. Ideal candidates will have strong administrative or customer service experience and excellent organisational skills. Competitive salary with overtime opportunities, annual leave increase over time, and ongoing development training are part of the offer.