Customer Service Assistant jobs in United Kingdom
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Account Manager
Job summary
A cybersecurity firm based in the United Kingdom seeks an experienced Account Manager to manage and grow mid-market and enterprise accounts. The role requires strong communication skills and a proven track record in client relationship management. Ideal candidates will have 5–10 years of experience in cybersecurity and familiarity with CRM tools like Salesforce. This position offers a chance to work closely with clients to ensure satisfaction and drive account success.
Qualifications
- 5–10 years of experience managing mid-market or enterprise customer accounts, preferably in cybersecurity.
- Proven ability to maintain and grow existing client relationships while identifying new revenue opportunities.
- Strong communication and negotiation skills with a customer-first mindset.
Responsibilities
- Manage and grow a portfolio of mid-market and enterprise accounts, serving as the primary point of contact.
- Develop long-term relationships with key stakeholders to ensure customer satisfaction and retention.
- Identify opportunities for account expansion, including upsell and cross-sell of additional solutions.
Skills
Tools
Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.
- Manage and grow a portfolio of mid-market and enterprise accounts, serving as the primary point of contact
- Develop strong, long-term relationships with key stakeholders to ensure customer satisfaction and retention
- Identify opportunities for account expansion, including upsell and cross-sell of additional solutions
- Lead regular account reviews and business planning sessions with clients to align solutions with their goals
- Partner with channel partners and internal teams (marketing, product, and sales engineers) to deliver value and drive account success
- Oversee the renewal process to ensure timely contract renewals and mitigate churn risks
- Maintain accurate account information, activities, and forecasts within the CRM (Salesforce)
- Represent the company at relevant industry, field marketing, and partner events
- 5–10 years of experience managing mid-market or enterprise customer accounts, preferably in cybersecurity
- Proven ability to maintain and grow existing client relationships while identifying new revenue opportunities
- Strong communication and negotiation skills with a customer-first mindset
- Experience with renewal cycles, account planning, and QBRs (Quarterly Business Reviews)
- Familiarity with Salesforce, Outreach, or similar CRM and sales engagement tools
- Self-motivated, collaborative, and able to manage multiple accounts with attention to detail
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.