Customer Service Assistant jobs in United Kingdom

Are you looking for the next step in your retail career? Do you want to join a company where customer experience is a key business driver? Our Experience Centre's forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly or through our partner network. Miele Experience Centre's are different to normal stores, with lower footfall but higher value customer transactions. We strive to provide a premium experience for every consumer, whether they are kitting out an entire new kitchen, or dropping in to buy some replacement detergents for their washing machine.

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

• Reporting to the Store Manager, you will sell and advise customers in the selection and purchase of Miele appliances, with the possibility of up-grading products whilst promoting pride and passion for the Miele brand.
• We offer a premium experience to our customers so you will be involved in large and smaller scale events for both products and accessories.
• Working as a team you will strive to hit sales targets for both yourself and the team.
• Your customers are loyal and inquisitive; you will be required to demonstrate multiple communication styles across telephone, face to face and written.
• You'll be confident and professional with the ability to respond effectively to quotations and queries.
• You will bring previous experience of working in a customer facing role and can demonstrate credibility and confidence in what is required.
• Most importantly you will bring the passion and pride that matches the brand with the ability to effectively multi task.
• IT literate with the ability to adapt to systems and processes and work really well as a team to achieve great results.
• You will be working on a full-time basis, 37.5 hours a week, working across 5 days on a rota covering Monday to Sunday.

• We offer up to £13.16 per hour plus an evolving pay and benefits package.
• We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.
• Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding.
• We employ approximately 400 employees in the UK and can provide a great foundation to progress your career within the organisation.
• If you impress with your ability and can bring energy and commitment to the team, this could be the place for you. If you want to join us on our quest for “Immer Besser” and further your career, apply now.