Sales Advisor - Full Time

M&S Opticians; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retail chain in Birmingham seeks a Sales Advisor to deliver high-quality eye and hearing care. Responsibilities include promoting services, managing customer records, and providing exceptional service. The ideal candidate has a background in retail and excellent communication skills, thriving in a fast-paced environment. This full-time role offers opportunities for personal growth and development.

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.

Skills

Retail experience

Communication skills

Customer service

Detail-oriented

Multitasking

Job description

Overview

As a Sales Advisor at M&S Opticians, you will deliver high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role includes optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting eyewear, educate them on care and maintenance, and ensure a seamless experience. A strong retail background and excellent communication skills are essential to thrive in a fast-paced environment and make a meaningful impact on customers’ lives.

Key Responsibilities

• Promote optical and hearing services within the store to drive appointments
• Maintain accurate customer records and manage stock levels
• Provide outstanding customer service and handle enquiries professionally
• Assist patients in selecting frames and lenses suited to their needs and lifestyle
• Perform basic adjustments and repairs
• Schedule and confirm patient appointments
• Support the fitting and dispensing of contact lenses
• Conduct preliminary pre-tests and measurements
• Work towards achieving store sales targets
• Support marketing initiatives and special events

About You

You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organized, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.

Key Requirements

• Strong background in retail, customer service, or sales
• Excellent communication and interpersonal skills
• Detail-oriented with strong organisational abilities
• Ability to multitask and thrive in a fast-paced setting
• Commercial awareness and ability to maximise sales opportunities
• Previous optical or healthcare experience preferred but not required

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail