Customer Success Manager

Redefining Living; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A home care services provider in Nottingham is seeking an experienced Customer Success Manager to ensure client satisfaction and promote service usage. The ideal candidate has a strong background in customer success or account management, particularly in healthcare. You will build relationships, address client needs, and proactively enhance services. This role is crucial in transforming home care experiences.

Benefits

Innovative client-centric approach

Opportunity to make a real difference in clients' lives

Qualifications

• Proven experience in customer success or account management, ideally in healthcare or home care services.
• Strong communication and problem-solving skills.
• A customer-centric mindset with a passion for helping others.
• Ability to manage multiple clients simultaneously and handle complex inquiries.

Responsibilities

• Build strong, long-lasting relationships with clients.
• Ensure effective client onboarding and usage of services.
• Monitor client satisfaction and address issues promptly.
• Identify upselling opportunities based on client needs.
• Gather feedback to improve services and processes.

Skills

Customer success experience

Strong communication

Problem-solving skills

Customer-centric mindset

Ability to manage multiple clients

Job description

Location: Nottingham, East Midlands
Reports To: Client Relations Director

About Us:
We are on a mission to transform home care services, and we’re looking for an experienced Customer Success Manager to join our team. This role is pivotal in ensuring that our clients are not only satisfied but thriving with the services we provide.

Role Overview:
As a Customer Success Manager, you will be responsible for ensuring that clients receive a seamless, personalised experience with Redefining Living. You will act as the primary point of contact for clients, ensuring their needs are met and their expectations exceeded.

Key Responsibilities:

• Build strong, long-lasting relationships with clients.
• Ensure that clients are effectively onboarded, fully utilising the services we offer.
• Actively monitor and assess client satisfaction, addressing issues or concerns promptly.
• Proactively identify opportunities for upselling or enhancing services based on client needs.
• Gather feedback and work with internal teams to improve services and processes.

Qualifications & Skills:

• Proven experience in customer success or account management, ideally in healthcare or home care services.
• Strong communication and problem-solving skills.
• A customer-centric mindset with a passion for helping others.
• Ability to manage multiple clients simultaneously and handle complex inquiries.

How to Apply:
To apply, send your CV and a cover letter explaining why you’re passionate about customer success to [e-mail] . Share your experience and demonstrate your ability to build lasting client relationships.

Why Work For Us?
At Redefining Living, you’ll be at the forefront of an innovative, client-centric approach to home care. You’ll make a real difference by ensuring that clients receive exceptional care that supports their independence and well-being.

Personalised care and support to help clients Live well, Feel well, and Age well in the comfort of their homes.