Customer Service Assistant jobs in United Kingdom

Having had some successful growth over the last couple of years, we are looking to expand the Account Management team, you will have at least three years of experience in digital marketing.

Working hybrid, you will work primarily from ouroffice based in Bristol with regular travel to clients across the UK. You will have exceptional organisational skills, be confident in communicating with people at all levels and strive to help law firms become more successful online.

The right candidate for this role will be self-motivated and outcome-focused. You will be passionate about helping clients to understand their business goals and form strategies to achieve them. You should be able to demonstrate: -

• A tenacious attitude for uncovering the underlying needs of the client’s business
• Clear communication skills and the ability to articulate basic and complex digital marketing principles
• A proven track record of building relationships and the ability to identify and maximise opportunities for account growth
• Initiative to identify challenges and use your available resources to achieve the best outcome for your clients and prospects
• The ability to work alone and as part of a team when required

The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-

• Actively increasing clients’ monthly/annual spend by identifying opportunities to sell additional services and products where appropriate
• Establishing an understanding of a client’s website and wider marketing objectives
• Building and maintaining a high level relationship with our clients based on the level of service they are contracted for.
• Handling the day-to-day management of client accounts, including:-
  • scheduling and conducting review meetings with clients, including documenting and sending minutes the same day. These reviews will be held remotely or in person at our clients’ offices
  • discussing changes to clients’ websites and advising on best practice approaches (but not actually doing the technical work)
  • advising clients on how to get the best out of their website (e.g. marketing campaigns and techniques)
• Dealing with new enquiries by understanding their requirements and matching our portfolio of products and services to them
  • This will include writing proposals based on various types of brief which may or may not be provided by prospective clients.
  • Pitching both in person and remotely via Zoom or Teams

Applicants must have the following experience:-

• At least three years’ experience of best practice in web marketing and strategy to include.
  • Experience of Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)
  • Knowledge of Paid Search (PPC) and Social Media
  • Sales experience
• Confidence in talking to clients in detail about digital products and services available to them.
• Excellent phone manner and be happy dealing with people on the phone and over Zoom or Teams
• Happy making outbound calls to clients who may be in need of some TLC, or conducting face to face meetings
• Good keyboard and IT skills
• Must be familiar with Microsoft Windows or Mac operating systems and MS Office/Email/Internet
• Excellent organisational, project and time-management skills
• Ability to multi-task and take ownership of your clients’ projects and requests.
• Self-motivation and a desire to learn.

Experience with/of the following is desirable:-

• An understanding of the legal market and services provided by lawyers/solicitors
• SugarCRMor another CRM system
• Own car (ideally) for client visits. Otherwise one can be hired.

• Dependent on experience but expected to be in the range of £30,000 - £35,000 + sales commission.
• 25 days holiday + Celebration Day + 8 bank holidays
• Contributory Pension (3% from Conscious, 5% from you)
• Healthcare insurance, life insurance and critical illness protection (all after probation has been passed)
• Flexible working (we believe work is a thing you do not a place you go)
• 2 paid days charity work allowance per year
• Free eye tests
• MVP recognition programme with rewards
• Long Service rewards and recognition
• A staff referral scheme giving you the opportunity to earn up to £400 for recommending a friend.
• Dog friendly office

• [Initial Telephone call]– A chance to learn more about the job than the advert and job description tell you.
• [Meeting 1 - Zoom/In-person]- An initial introduction & conversation including questions about your background and experience. Plus you will get the chance to speak with at least one other member of the Account Management team
• [Meeting 2 – In-person]- We will ask you to prepare a presentation and conduct a mock sales call with us–you will be provided with a brief beforehand. Your goal is to demonstrate how you'd work with real clients while using your selling skills. This will also demonstrate how you prepare for a call and what kind of research you do - all crucial skills for the job. You will also meet with our Managing Director

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. This view aligns with two of our values which is to be empowering to members of our team and to collaborate with them to ensure they can excel in their role.

• You will be based at our office at Runway East Bristol Bridget, 1 Victoria Street, Bristol, BS1 6AA or another office in central Bristol should we ever move
• You will be provided with a high-spec MacBook Air and, if required, a mobile phone or an eSIM for an existing phone
• You will need to be in the office two days per week for the first six months and then fall back to our hybrid policy of one day per week. But, you 'can' be in the office as much as you like

• Monday to Friday.
• 37.5 hours per week.
• 9.00am to 5.30pm (unless otherwise agreed).
  • As attendance at networking events will be required, there may be times when you need to be away from home for an evening and occasionally overnight
• As part of the role, you will be expected to travel to clients’ offices occasionally; sometimes, this may involve out-of-hours travel.