Customer Experience jobs in United Kingdom
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Assistant Manager
Job summary
A leading retail company is seeking an Assistant Store Manager to lead daily operations and motivate a high-performing team. You will enhance customer experiences, meet sales targets, and ensure compliance with policies. Ideal candidates will have a proven track record in retail management and be passionate about customer service. A supportive environment offering benefits and a competitive salary is included.
Benefits
Qualifications
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results-driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
Responsibilities
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Lead by example in delivering exceptional customer service at every opportunity.
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
- Leadership & Team Development
- Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering your team to excel and grow.
- Communicate clearly and transparently, ensuring alignment and trust across the team.
- Keep the team well‑informed with product knowledge to deliver outstanding customer service.
- Operational Excellence
- Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
- Sales & Performance
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Monitor key performance indicators (KPIs) to track and sustain store success.
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
- Implement proactive loss prevention strategies to protect the store’s profitability.
- Customer Experience
- Lead by example in delivering exceptional customer service at every opportunity.
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
- Represent Mountain Warehouse with enthusiasm, professionalism and a positive attitude.
- Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results‑driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.
- Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto‑enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industries: Retail
- Department: UK Retail
- Location: Bedford Retail Park (BFD)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.