Relationship Manager

Fcdoservicescareers; Hanslope; Hybrid; GBP 47,000; Full time

Job summary

A government services agency in the UK is looking for a Relationship Manager to oversee business opportunities and manage customer relationships. The role requires experience in account management, negotiation, and a strong ability to meet sales targets. Candidates should possess excellent communication skills and be highly organized. The position offers a competitive salary, benefits, and a hybrid working model.

Benefits

Competitive salary

Civil Service pension scheme

Access to training and development opportunities

On-site gym

Interest-free loans on seasonal tickets

Qualifications

• Account manager experience in business delivery and negotiation.
• Proven track record of delivering high-quality, efficient sales output.
• Ability to secure business despite challenges.
• Strong customer management skills from opportunity to completion.

Responsibilities

• Work closely with line managers on new business opportunities.
• Manage pipeline delivery at project level.
• Ensure proposals meet customer needs while protecting interests.

Skills

Business delivery

Negotiation

Forecasting

Reporting

Relationship management

Customer management

Leadership

Attention to detail

Clear communication

Education

Degree or Level 6 qualification in business management

Job description

Relationship Manager – FCDO Services (Ref: 438726)

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our Commercial team shapes services with expert insights, wins work through bid management, and helps us reach new customers each day.

Base Pay & Contract

Salary: £46,224 plus a £1,750 location allowance and excellent benefits.

Contract: Full‑time – Permanent.

Location: Based in Hanslope Park, Milton Keynes with hybrid working flexibility. Free shuttle bus between central Milton Keynes and Hanslope Park.

Responsibilities

• Work closely with your line manager on new business and opportunities.
• Deliver agreed Corporate Plan and RAP revenue and gross‑margin targets and manage pipeline delivery at a project level.
• Renew and secure commercial requirements, ensuring proposals are high quality and meet customer needs while protecting FCDO Services’ interests.
• Influence operational relationships and customer experience through excellent communication.
• Act as the escalation point for complex issues.
• Develop a deep understanding of FCDO and higher‑tier customers, their future requirements, stakeholders, decision drivers, and budget priorities.
• Drive forward and champion the development of compelling products and services that create better value for FCDO.
• Manage forecasts, pipeline reports, and customer purchase orders with accuracy.
• Collaborate with commercial and delivery teams to ensure reliable planning and propose realistic but ambitious targets.

Qualifications

• Account manager experience in business delivery, negotiation, forecasting, reporting, business planning, and relationship management.
• Proven track record of delivering high‑quality, efficient sales output.
• Ability to secure business even in the face of resistance and other issues.
• Strong customer management and expectation‑setting skills from opportunity through commercial completion.
• Clear communicator and presenter capable of simplifying complex matters.
• Leadership skills to support and develop team members.
• Highly organised with a focus on details, deadlines, and results.
• Knowledge of commercial acumen and financial management reporting.
• Desirable: Degree or Level 6 qualification in business management.
• Experience in value‑based selling, contract management, CRM, private‑sector best practice, and sales in secure environments.
• Experience of product, project or service delivery across construction, estates, logistics, FM, ICT, or professional services.
• Professional membership relevant to customer base (e.g., CIPS or RICS) is a plus.

Benefits

• Competitive salary and generous holiday entitlement.
• Civil Service pension scheme.
• Access to training and development opportunities.
• On‑site gym, nursery, café, and restaurant.
• Interest‑free loans on seasonal tickets and bicycles.

All colleagues must achieve Developed Vetting (DV) clearance before employment. For more on the vetting process, visit fcdoservicescareers.co.uk/how-to-apply/.

Closing date: Apply before 11:55 pm on Sunday 14 December 2025.

We are an equal‑opportunity, disability‑confident and carer‑confident employer. We celebrate diversity and support every individual.