Customer Experience jobs in United Kingdom

Full-time | Basic package up to £34,000 + commission | OTE £50k+
Must have a full UK driving licence and access to a vehicle

Are you ready to be part of something bigger than just a job? At brsk, we’re not just delivering award-winning full fibre broadband – we’re building exceptional teams that are as passionate as we are about making a real impact.

This isn’t just another sales leadership role – this is your chance to lead from the front, coach, inspire, and create a high-performance culture that will help us transform communities across Lancashire with our cutting-edge broadband network. If you’re a natural leader, with coaching and development experience, have a passion for sales, and know how to bring out the best in a team, we want you to be part of our team!

In this key role as a Team Leader, you’ll be at the heart of our field operations in Lancashire, guiding a team of energetic field sales execs. You’ll inspire, coach, and lead your team to smash targets, all while ensuring that our customers are receiving the best broadband and telecom products on the market.

In this role, you’ll:

• Lead a team of door-to-door sales executives, bringing our innovative broadband and telecoms products to local communities, primarily in the residential market

• Be responsible for the delivery of your teams’ KPIs in line with business goals.

• Help to recruit a quality team, capable of converting sales and building a pipeline.

• Be hands‑on in the field, providing real‑time coaching and mentoring to help your team hit and exceed their goals.

• Train our trainees to become experts in sales, ensuring they help build brand awareness and drive our growth.

• Collaborate with teams across the business to drive success and improve performance in your region.

• Keep the team motivated, informed, and focused on delivering an exceptional customer experience.

We want someone who’s got the drive, the passion, and the skills to lead from the front.

You should have:

• Minimum 2 years sales experience (field, door-to-door, or face-to-face sales experience).

• Proven leadership experience with a track record in coaching and development, with the ability to motivate and inspire.

• Strong interpersonal skills and the ability to build relationships with people at all levels.

• A can‑do attitude, a drive to succeed, and an unshakable work ethic.

• A passion for delivering excellence, with attention to detail and a desire to learn and grow.

• A full UK driving licence and access to a vehicle

• Salary: up to £34k including travel allowance, plus commission (OTE £50K+)

• Full time, permanent role

• 25 days holiday plus bank holidays

• Birthday day off!

• Private healthcare

• Pension scheme

• Gym & retail discounts

• Employee Assistance Programme

We’re not just another broadband provider—we’re a fast‑growing, full‑fibre company with a 4.8 Trustpilot score and an 88% team engagement rating to back it up. That means our customers love what we do, and our people love working here. We’re big believers in open ideas, real impact, and teams that genuinely enjoy working together. If you’re after a role where your voice is heard and your work makes a difference, you might’ve just found your next move.