Retail Team Leader: Customer Experience & Coaching

The Body Shop; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading beauty retailer is seeking a full-time Customer Consultant in Edinburgh. In this role, you will support the management team by coaching customer consultants and ensuring exceptional customer experiences. Responsibilities include driving sales, managing store operations, and fostering teamwork. Ideal candidates have a passion for beauty, strong interpersonal skills, and experience in customer service. This position offers an engaging environment focused on brand values and customer satisfaction.

Qualifications

• Experience working in customer service is essential.
• Effective communication and listening skills are critical.
• Strong interpersonal skills for rapport with customers.

Responsibilities

• Support store management and coach customer consultants.
• Handle customer concerns and maintain store operations.
• Meet sales goals and assist in recruitment processes.

Skills

Customer service experience

Passion for beauty

Communication skills

Interpersonal skills

Positive mindset

Multitasking ability

Job description

A leading beauty retailer is seeking a full-time Customer Consultant in Edinburgh. In this role, you will support the management team by coaching customer consultants and ensuring exceptional customer experiences. Responsibilities include driving sales, managing store operations, and fostering teamwork. Ideal candidates have a passion for beauty, strong interpersonal skills, and experience in customer service. This position offers an engaging environment focused on brand values and customer satisfaction.