Automotive Customer Service Advisor — Bonus & Benefits

FMG Repair Services Limited; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading automotive service provider in Southampton is looking for a Customer Service Advisor to enhance customer experience. Responsibilities include booking cars for repair, managing customer interactions, and ensuring efficient service delivery. Applicants should have a strong focus on customer service, teamwork, and a full UK Driving Licence. This role offers competitive salary and various benefits, including bonus schemes, life assurance, and well-being services.

Benefits

Bonus schemes

Life assurance

Well-being services

Discounted gym memberships

Employee vehicle-leasing schemes

Pension and share scheme

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry.
• Ability to identify and support retail sales opportunities.

Responsibilities

• Book customer cars for repair and provide progress reports.
• Liaise with customers and manage financial transactions.
• Arrange courtesy cars for customers.

Skills

Customer focus

Teamwork mentality

IT Literacy

Problem solving

Education

Full UK Driving Licence

Job description

A leading automotive service provider in Southampton is looking for a Customer Service Advisor to enhance customer experience. Responsibilities include booking cars for repair, managing customer interactions, and ensuring efficient service delivery. Applicants should have a strong focus on customer service, teamwork, and a full UK Driving Licence. This role offers competitive salary and various benefits, including bonus schemes, life assurance, and well-being services.