Field Customer Liaison & Experience Lead

Networkplus; Worsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK utility provider is seeking a Customer Liaison Officer to enhance customer experience during gas pipe replacements. The role involves traveling across the North West, managing customer feedback, resolving enquiries, and supporting community events. Key qualifications include a driving license and proficiency in customer service and Microsoft Excel. This position offers a competitive salary along with a full benefits package.

Benefits

Competitive salary

Full benefits package

Qualifications

• Driving Licence required.
• Previous customer service experience is essential.

Responsibilities

• Travel to multiple sites across the North West daily.
• Take ownership of CARE activities for customer satisfaction.
• Resolve customer enquiries and complaints within D+1 working days.
• Conduct KPI trend analysis against failures.
• Engage customers via relevant communications.

Skills

Customer service

Adaptability

Microsoft Excel

Digital device usage

Job description

A UK utility provider is seeking a Customer Liaison Officer to enhance customer experience during gas pipe replacements. The role involves traveling across the North West, managing customer feedback, resolving enquiries, and supporting community events. Key qualifications include a driving license and proficiency in customer service and Microsoft Excel. This position offers a competitive salary along with a full benefits package.