Customer Experience jobs in United Kingdom

I am accountable for the promotion, facilitation, delivery and impact of Process Experience globally across designated Functions and their Operations internal and external to TBS to build a sustainable CI/OpEx and Process maturity and culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays).
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance - 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on - take advantage of our ongoing learning opportunities and award winning training, to help you achieve the job and career you want.

Click here to read more about the benefits we have available for our colleagues.

You will be responsible for

Leading OpEx/CI activity across a defined scope of programmes and projects within Value Chain functions, this includes but is not restricted to:

• Coaching and mentoring GPX consultants who will deploy OpEx/CI activity globally
• Supporting GPX Consultants in training & coaching operations/teams/colleagues in OpEx/CI methodology
• Supporting GPX Consultants in coaching operations/teams/colleagues in identifying opportunities for improvement and implementing appropriate solutions
• Working with GPX Business Partners and leaders/key stakeholders to proactively identify opportunities for improvement globally
• Working closely with business change teams (Service Experience, Product Owners etc) to ensure that CI activity and larger change initiatives land seamlessly
• Making sure that PDCA is a core way of working for teams/colleagues that you are supporting so continual learning is built into the approach

You will need

• Lean Six Sigma Programme and Project work, Leadership and manager coaching of Lean Six Sigma projects
• How to use Change Management methodologies and techniques when deploying change
• Experience in Design Thinking and best to utilize this in different environments
• Coaching of Teams, Managers & Leaders in Lean & Change Management in large organizations
• Deploying/supporting deployment of Behavioral Change programmes in large organizations
• Influencing at all levels with regards to initiating and deploying change
• Lean, Six Sigma & Change Managment Qualifications desireable

We pride ourselves on being a company where everyone's welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you're as passionate as we are about providing the best customer experience, we'd love to hear from you.