Account Manager

Silverbear Ltd.; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology and payments company in London seeks an enthusiastic Account Manager to engage with clients, drive the adoption of payment solutions, and build long-term relationships. The ideal candidate has proven experience in account management, familiarity with payments software, and strong communication skills. Join a rapidly growing team and enjoy benefits like hybrid working and 25 days annual leave.

Benefits

25 days annual leave + birthday off

Life assurance & income protection

Enhanced company pension

Hybrid & flexible working

Employee assistance programme

Training and development opportunities

Exclusive discounts across various services

Qualifications

• Proven success in a target-driven, client-facing Account Management role.
• Understanding of payments software or payments processing.
• Ability to capture customer requirements and demonstrate solutions.

Responsibilities

• Build strong, long-term relationships with customers.
• Identify and close cross-sell and upsell opportunities.
• Maintain CRM records for visibility and management.

Skills

Client relationship management

Sales negotiation

Payments software knowledge

Strong communication skills

Revenue growth strategies

Job description

ClearAccept, part of the ClearCourse group, is looking for an enthusiastic and customer-focused Account Manager to join our expanding team. If you’re experienced in building long-term customer relationships, confident in identifying growth opportunities, and ideally familiar with EPOS, payments, or software solutions - this is an exciting opportunity to take your career forward within a fast-growing technology group.

As an Account Manager, you’ll play a key role in retaining customers, driving adoption of our payments solution, uncovering upsell opportunities, and ensuring our merchants get the very best value from our products. You’ll be the trusted partner who helps them operate efficiently and plan their future technology roadmap with us.

What you’ll be doing

Maintaining regular contact with your portfolio of customers and building strong, long-term merchant relationships.

Identifying, qualifying, and closing cross-sell and upsell opportunities to deliver against revenue targets.

Developing a deep understanding of ClearAccept’s product offering to help customers use our tools more effectively.

Providing consultative support to customers to influence both their technology roadmap and our own product direction.

Building strategic growth plans for key accounts over time.

Migrating existing customers onto the ClearAccept payment gateway using strong commercial negotiation skills.

Keeping accurate CRM records and ensuring visibility for internal stakeholders.

Reporting on monthly metrics, forecasts, and performance updates.

Minimising churn through proactive engagement and exceptional customer service.

Collaborating closely with Support, Operations, Development, and Marketing to ensure a seamless customer experience.

Continuously developing your industry and product knowledge.

What we’re looking for

Required skills & experience:

Proven success in a target-driven, client-facing Account Management role.

Understanding of payments software, payments processing, or industry-specific technology.

Ability to capture customer requirements and demonstrate how our solutions meet their needs.

Strong influencing and communication skills to drive revenue growth.

Calm, professional manner when handling challenging situations.

Willingness to become a subject matter expert in payments and ClearCourse’s software platforms.

Why choose ClearCourse?

ClearCourse is a rapidly expanding group of innovative technology and payments businesses backed by leading private equity investment. With over 900 people across the UK, we’re building market-leading products, a powerful integrated payments platform, and a culture where talented people thrive.

Our values help guide every interaction across the group, ensuring we continue to innovate, collaborate, and deliver exceptional service to our customers.

You’ll have access to a great range of benefits, including:

• 25 days annual leave + your birthday off
• Life assurance & income protection
• Enhanced company pension
• Hybrid & flexible working
• Employee assistance programme & mental health support (including the Calm app)
• Generous training, development, and progression opportunities across the ClearCourse group
• Exclusive discounts across cinema, retail, travel and more