Showroom Host - Volvo

Stoneac; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive group in Newcastle upon Tyne is seeking a Showroom Host to enhance customer experiences. You will greet customers, support sales, and maintain the showroom environment. The ideal candidate will have strong customer service skills, a full UK driving licence, and a positive attitude towards work. This role offers competitive salary, training opportunities, and various employee benefits.

Benefits

Industry-leading competitive salary

Range of training and development programmes

Contributory workplace pension scheme

Uniform provided

Employee discounts

Wellness programme

Free parking

Qualifications

• Strong team player who enjoys working with others.
• Customer focused and enjoys providing excellent service.
• Organised, professional, and efficient under pressure.
• Full UK driving licence and good IT skills.

Responsibilities

• Greet customers and visitors, ensuring minimal waiting times.
• Handle basic product queries and provide information.
• Maintain a clean and tidy showroom environment.
• Support sales opportunities by handing over to sales colleagues.

Skills

Customer service

Teamwork

Communication

Time management

Education

Good level of general education, ideally GCSE English and Maths

Job description

About The Role

We are excited to recruit a Showroom Host for Stoneacre Motor Group, one of the UK's fastest growing motor groups. This role is a fantastic opportunity to advance your customer service career and be part of a team committed to exceeding customer expectations.

An Average Day As a Showroom Host

• Greet customers and visitors, ensuring waiting times are kept to a minimum.
• Offer customers and visitors refreshments.
• Encourage customers to engage with the products and services in a relaxed environment.
• Handle basic product queries using supporting information, providing confidence that they receive a professional service.
• Ensure the customer experience is personalised and efficient.
• Maintain and coordinate the showroom environment, keeping it clean and tidy according to operational guidelines.
• Handle inbound telephone calls and direct them to the relevant colleague or department.
• Support showroom promotions and events, ensuring brochures are up to date.
• Maintain accurate customer records, keeping them up to date.
• Support sales opportunities by handing them over seamlessly to sales colleagues.
• Attend training and meetings as required to develop continually and gain specialist product knowledge.

About You

• Strong team player who enjoys working with others.
• Strong influencing skills, able to build relationships and be empathetic, confident, engaging, and pleasant.
• Customer focused and enjoys providing excellent service and meeting their needs.
• Organised, professional, and efficient under pressure.
• Full UK driving licence, good IT and administrative skills, and a good level of general education, ideally GCSE English and Maths.
• Previous relevant experience working in a customer‑facing role, preferably within the automotive industry.
• Passion for work with a positive attitude.

Benefits and Rewards

• Industry‑leading competitive salary
• Range of training and development programmes
• Industry‑leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long‑service reward
• Customer‑introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

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