Regional 5★ Customer Care & Complaints Champion

Gleeson Homes; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home builder in the UK is seeking a Customer Relations Advisor to ensure a 5* customer experience. This role involves managing customer complaints, supporting regional teams, and maintaining high service standards. The ideal candidate will possess strong customer relationship skills, be IT literate with Microsoft applications, and have previous customer service experience. This position offers various benefits including a generous holiday entitlement and a discretionary bonus scheme.

Benefits

Generous holiday entitlement

Discretionary Bonus Scheme

Pension Scheme

Private Medical Insurance

Development Opportunities

Qualifications

• Excellent customer relationship management skills in online and face-to-face settings.
• Proven customer service communication skills, both written and verbal.
• Experience in a customer service role.

Responsibilities

• Support the drive to deliver 5* customer service.
• Manage regional complaints efficiently and ensure customer satisfaction.
• Respond to customer enquiries according to SLAs.

Skills

Customer relationship management

Excellent communication skills

IT literacy

Team working skills

Understanding of financial implications

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading home builder in the UK is seeking a Customer Relations Advisor to ensure a 5* customer experience. This role involves managing customer complaints, supporting regional teams, and maintaining high service standards. The ideal candidate will possess strong customer relationship skills, be IT literate with Microsoft applications, and have previous customer service experience. This position offers various benefits including a generous holiday entitlement and a discretionary bonus scheme.