Customer Experience jobs in United Kingdom

Location: Greater Glasgow Area, GLG, GB

Type of contract: Permanent Employee

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

The opportunity has arisen for someone to join the highly successful North Club Field Sales team for the territory covering the North West of England into Southern Scotland with a central focus point of Carlisle, stretching from Liverpool up to Glasgow.

We are looking for a Sales & Key Account manager with a positive and proactive mindset, strong organizational skills and used to working in a fast paced environment. The role boasts variety with a key focus on new business development and account management.

This role is field-based, and manages both new and existing accounts in the form of multi-site local authorities and trusts as well as private clubs. The ideal candidate will have a consultative and long-term relationship approach to key account management alongside the hunger for upselling and new business development. They will have strong industry understanding, local authority/leisure trust understanding and will have experience with the tendering process of procurement.

Technogym salespeople are hungry, highly professional, industry credible, collaborative, develop & maintain strong relationships and manage a large portfolio of products, services and solutions. If you would like to work for a business leading the way in Wellness, with an immersive ethosand vision, incredibly passionate people, and products and solutions you can truly buy in to, then please look no further and tell us how you will make a great addition to our team!

We are looking for someone who can:

• Achieve and over‑achieve sales targets within your assigned territory
• Create and present CAD visuals (full training provided)
• Manage ongoing close client relationships – know their business, their needs and their people
• Submit tender responses in collaboration with the Tender Bid Manager
• Market management and fulfillment of sales pipeline/productivity measures in line with the Company sales code
• Identify consumer leads and sales through B2B2C opportunities and consumer networks
• Keep up‑to‑date as a product and solutions expert
• Ensure a premium customer experience, attending all relevant installations
• Collaborate with different business functions to deliver the Total Wellness Solutions
• Collaborate with finance for proactive customer credit collection
• CRM and quotation tool management, with clean and up‑to‑date market data
• Execute weekly pipeline management reviews to maximize conversion rate (refuse to lose) and provide reliable forecasts
• Research and feed back on market/segment/territory trends

Ideally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. You have a positive and proactive mindset, strong organizational skills and are used to working in a fast‑paced environment.

Additionally, you should bring:

• At least 3 years sales experience as Sales Account Manager or similar
• Degree in Business Administration, Marketing, Sales, Sports & Exercise Science or equivalent – desirable
• Experience in managing complex deals and selling solutions
• Experience with Tender Bid/complex procurement sales
• Knowledge of the fitness centre management/fitness physiological benefits
• Consultative selling approach and negotiation skills
• Solid experience with CRM software (knowledge of Salesforce is a plus)
• Results driven approach
• Excellent listening, communication and presentation abilities
• Passion for Sports, Fitness and Wellness

• Competitive salary and incentives scheme
• Company Car, Car Allowance or Travel Allowance as appropriate to the candidate
• High‑end and up‑to‑date tools to do the job well
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Promoting from within is our first priority

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.