Customer Care Representative jobs in United Kingdom

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Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Dream Doors

Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands, Neighborly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.

Reports To: Retail & Operations Manager

Direct Reports: None

Key Relationships: Showroom team, Brand Leader, Business Development Manager

As Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.

• Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers’ needs.
• Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc.
• Arranging and booking appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.
• Following up enquiries and unsold appointments (sweeping).
• Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
• Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
• Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
• Working as a part of a small team, helping in all departments as business dictates.
• Opening/closing showroom (key holder duties).
• Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

EXPERIENCE:

• Previous customer service experience essential.
• Ideally worked within a retail kitchen setting (or interior design)
• Understanding and awareness of home transformation and design
• A background in retail sales advantageous

Skills / Knowledge:

• IT literate (Microsoft Office/CRM)
• Excellent communication skills and customer service knowledge
• Able to demonstrate strong organisational ability
• Ability to work independently, identify challenges and be solution focused.

• Resilient
• Customer and Sales focused
• Open & Clear communicator
• Organised
• Self-Motivated & Hardworking
• Problem Solver
• Proactive & hands-on
• Willingness to learn and follow a proven franchise model
• Confident, approachable, with a positive mindset

• Competitive salary
• Comprehensive training and support from us
• A collaborative and supportive team environment
• Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm)

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand: DDR UK Dream Doors