Customer Care Assistant jobs in United Kingdom

* Experience selling complex data management software required - Data Integration & ETL Platforms, Business Intelligence & Analytics, Data Quality & Preparation, Data Optimization & Management, etc. *

Our Company

We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations to win with gen-AI.

Part of Hitachi Group, Pentaho provides mission critical success for the world’s data-fit companies. We’re people-centric, data-fluent and here to power good. We unlock data’s full potential so that together, we can take theme park fans on magical rides, conserve natural resources, and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance, and unified data integration. We ensure companies are data-fit because data is mission critical. We do it all on a global scale. We do it through the power of acceleration.

Imagine the sheer breadth of talent it takes to power a data workhorse, like Pentaho, trusted by 73% of Fortune 100 companies. We don’t expect you to fit every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

As an Enterprise Sales Account Manager, you will play a crucial role in acquiring, expanding, and managing named enterprise and mid‑market accounts. This position is vital for our data management and analytics segment and requires strategic enterprise selling to drive new sales and expand existing accounts.

• Identify, develop, and close new business opportunities while ensuring successful customer retention & satisfaction.
• Build and execute against complex, enterprise‑wide sales cycles. Effectively present Pentaho's value proposition to C‑level executives and business leaders.
• Conduct sales both in‑person and virtually across multiple industries.
• Collaborate with the business development team to develop a strategic territory and account plan to maintain a robust pipeline and exceed booking targets.
• Leverage Channel Partners to maximize efforts and build a strong network of resources for our customers.
• Coordinate team selling efforts with Sales Engineering, Professional Services, Product and various SMEs across the Pentaho team.
• Utilize Salesforce and Clari to manage and update pipeline activities.

• Over 8 years of experience in quota‑carrying software sales into large enterprises.
• Proven success in exceeding sales quotas and managing complex sales cycles.
• Experience in selling business applications or software platforms, particularly in data management, analytics, ETL, and Big Data.
• Proven ability to build and present an ROI/business case for high level executives.
• Exceptional written, verbal, and presentation skills.
• Ability to problem‑solve and be proactive.

• Be part of a team that is making a real difference in the world.
• Work with cutting‑edge technology and innovative solutions.
• Enjoy a supportive and inclusive workplace culture.

As required by the Equal Pay and Transparency Acts, the expected compensation for this position is up to $250k OTE. The expected pay is determined based on a variety of factors, including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Digital’s bonus, sales target incentive or commission pay programs, where applicable, and are subject to the program’s conditions and restrictions.

We’re a global, 500‑strong, tight‑knit team of innovators. Together, we harness engineering excellence and passion for insight to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can positively impact their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.