Customer Care Assistant jobs in United Kingdom

Department: Nursing

Employment Type: Permanent - Full Time

Location: Ayr Clinic

Compensation: £43,014 - £46,314 / year

Priory Hospital Ayr Clinic is looking to recruit a Charge Nurse to join the team. This is a full‑time 37.5‑hour role, which involves a day shift and night rotational shift pattern including a £5,000 welcome bonus for when you join us. Based in Ayr, Ayrshire, Scotland, Priory Hospital Ayr Clinic is a low secure service for males and females with a mental health diagnosis and/or a personality disorder. We can support people from all over the UK. Lochlea House and Gatehouse are two step‑down services located in Ayrshire which are part of Ayr Clinic also.

You will be part of a compassionate team who are committed to our patients' wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. You will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, and undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients. The role of the Charge Nurse is to provide senior nursing leadership to the ward nursing team in support of the Ward Manager. They will have clinical experience and leadership that provides expertise and confidence to the nursing team and ward overall. They will have defined delegated responsibilities from the Ward Manager; having protected time for their management duties and having supervisory responsibilities for an agreed group of staff.

• You will be responsible for providing leadership support and training to the ward‑based nursing teams. This will include clinical supervision and induction of new staff.
• In addition, you will be included in an on‑call rota, expected to cover late notice of shift cancellations, and provide support to any areas as a result of rising acuity.
• You will ensure that a high standard of patient care is provided, and that they comply with all quality standards and statutory requirements. You will be required to carry out regular audits and conduct quality walk‑rounds.

You can find additional information in the attached job description.

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate will be a trained assessor/supervisor with essential experience in clinical supervision (training desirable). You will demonstrate a strong commitment to continued professional development, with evidence of maintaining and further developing both your clinical expertise and leadership skills. Good computer skills are also required to support the role effectively. For more information about the role, you can email VeronicaMorrison@priorygroup.com

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on‑site parking
• Birthday Holiday – Your birthday as an extra day of annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes such as gym membership, IT technology (laptops/tablets/smartphones) and a Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.