Customer Service Representative

Ask Acorn; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A prominent customer service provider in Liverpool seeks a Customer Service Representative. The ideal candidate will excel in providing high-quality customer service while achieving performance targets. This role offers hybrid working options, excellent training opportunities, and a supportive team environment. Competitive salary and potential bonuses are included. Apply now to join a growing organization with strong values.

Benefits

35 days' holiday

24/7 mental health support

Career fairs and leadership programs

Flexible benefits

Recognition awards and social events

Qualifications

• Motivation and drive to provide exceptional service.
• Strong communication skills for phone and webchat.
• Empathy and patience to handle tricky situations.
• Goal-oriented mindset for challenges and targets.
• Attention to detail in managing insurance policies.

Responsibilities

• Achieve performance targets and KPIs.
• Deliver high-quality customer service.
• Turn complaints into positive experiences.
• Handle policy queries as the customer's expert.
• Provide VIP service to all customers.

Skills

Motivation and drive

Strong communication skills

Empathy and patience

Goal-oriented mindset

Attention to detail

Job description

Job Title: Customer Service Representative

Location: Liverpool - Mersey Chambers with Hybrid Working

Salary: £25,877 - £27,515 plus up to £2,000 performance‑related bonus

Job Type: Permanent, Full Time

Working Hours: Hybrid model with a minimum of 3 days in the office. Three rotating shift patterns:

• Early Shift: 8:00am - 4:30pm
• Mid Shift: 9:00am - 5:30pm
• Late Shift: 11:00am - 7:30pm

What You’ll Be Doing

• Achieve performance targets and KPIs to drive team success and earn salary increases.
• Deliver high‑quality customer service, excelling in call audits and meeting quality standards.
• Turn complaints into positive experiences through empathy, patience, and problem‑solving.
• Handle policy queries and changes, acting as the customer’s go‑to expert.
• Provide VIP service to all customers, exceeding expectations in every interaction.
• Represent the brand proudly as a brand ambassador.

What We’re Looking For

• Motivation and drive to provide exceptional service and continuously improve.
• Strong communication skills for phone and webchat, explaining clearly and making customers feel heard.
• Empathy and patience to handle tricky situations with care.
• Goal‑oriented mindset, enjoying challenges and hitting personal targets.
• Attention to detail, ensuring accurate management of insurance policies.

Why This Opportunity Is So Exciting

• Career growth with pay increases and full training to support long‑term success.
• Part of a supportive, friendly team that encourages continual improvement.
• Endless development opportunities and a dynamic, high‑energy work environment.
• A fun and engaging workplace that makes achieving goals enjoyable.

Grow with Acorn

We’re proud of our Liverpool roots and our growth into a national leader, employing over 1,700 people and managing £750 million in policies written in 2024. Our core values—running through walls for customers, challenging the status quo, succeeding together, and making judgements quickly—drive our success.

Benefits

• 35 days’ holiday (including bank holidays) with buy/sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programs, and on‑the‑job learning.
• Flexible benefits, including early salary access through our platform.
• Hybrid working options supporting work‑life balance.
• Recognition awards and social events.

Checks & Clearance

All roles require DBS and financial checks. Offers are conditional until these are completed satisfactorily.

Visa Requirements

Applicants must have at least one year remaining on a Graduate or Post‑Study Work visa. We do not offer visa sponsorship.

Candidates with experience as Customer Service Assistant or Customer Service Executive may also be considered.

Please click the APPLY button to submit your CV for this role.