Customer Care - Sandbach Guaranteed Hours- Full Time

McDonald's; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading fast-food restaurant chain in the United Kingdom is seeking a Customer Care Assistant to be the face of the restaurant. Your role will involve dealing with customers, ensuring smooth operations in the dining areas, and creating a warm atmosphere. The ideal candidate will have effective communication skills, a friendly demeanor, and the ability to work well in teams. This is a fast-paced environment where maintaining high standards of customer service is essential.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top high street and online brands

Qualifications

• Must exhibit friendly, welcoming, courteous and helpful behavior.
• Effective communication skills such as attentive listening and eye contact are essential.
• Ability to maintain high energy levels while working efficiently.

Responsibilities

• Interact with customers and ensure smooth operations in the customer areas.
• Make children feel welcome and assist with special events.
• Maintain high standards of cleanliness in the dining areas and toilets.
• Establish positive communication with customers and inform management about satisfaction.

Skills

Effective communication skills

Friendly and welcoming demeanor

Ability to work in a team

Attentive listening

Face-to-face verbal communication

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands