Customer Care - Middlesbrough

McDonald's; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food chain in Tees Valley is seeking a Customer Care Assistant to be the face of the restaurant. You will engage with customers, maintain high cleanliness standards, and create a welcoming atmosphere. Ideal candidates have effective communication skills and a friendly disposition, essential in our fast-paced environment. This role includes a benefits package with holiday pay and employee discounts.

Benefits

Holiday pay

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Skilled in face-to-face verbal communication and attentive listening.

Responsibilities

• Deal with customers in the restaurant areas.
• Organise special events and activities for children.
• Maintain high standards of cleanliness in dining areas.

Skills

Effective communication skills

Friendly and welcoming attitude

Teamwork

Attention to customer needs

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........