Customer Care Ormskirk- Full Time

McDonald's; Ormskirk; On-site; GBP 10,000 - 15,000; Part time

Job summary

A well-known fast-food chain in Ormskirk is seeking a Customer Care Assistant to be the face of the restaurant. The role involves interacting with customers, ensuring cleanliness, and creating a welcoming environment. You'll need to have strong communication skills, a genuine smile, and the ability to work well in a team. The position offers holiday pay, service awards, and employee discounts. Ideal for those looking for a dynamic and engaging workplace.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Friendly and welcoming behavior is essential.
• Ability to maintain high energy levels while working.
• Strong communication skills including face-to-face interactions.

Responsibilities

• Deal with customers and maintain cleanliness in dining areas.
• Establish positive communication with customers.
• Participate in special events and cater to customer needs.

Skills

Effective communication skills

Attentive listening

Teamwork

Friendly and helpful behavior

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands