Customer Care Assistant jobs in United Kingdom

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As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join our Life Sciences Solutions team and collaborate with leading organizations and pharmaceutical companies to drive scientific breakthroughs! We offer a wide range of products, services, and digital solutions supporting genetic testing, genomic analysis, proteomics, cell biology, precision medicine, and drug discovery. Our cutting‑edge technologies are also used in human identification, forensics, and novel treatments like CAR‑T cell therapy. With deep scientific and technical expertise, our dedicated colleagues help customers across diagnostics, healthcare, academia, government, pharmaceuticals, and biotechnology tackle global challenges and enhance human health.

Our Genetic Sciences teams are at the forefront of genomic discoveries and decisions. We enable innovation through cutting‑edge genetic analysis technologies, workflows, and services. Serving diverse fields such as cancer research, human identification, animal health, agrigenomics, reproductive health, and molecular diagnostics, our colleagues provide expertise in widely used tools like real‑time PCR, Sanger sequencing, and microarray analysis. These solutions help advance scientific discovery and improve global health.

You’ll be joining our team at the Paisley location, where you'll contribute to Thermo Fisher Scientific's mission of enabling our customers to make the world healthier, cleaner, and safer. At our Paisley site, you'll have the opportunity to work with cutting‑edge technologies and be part of a dynamic team that drives innovation in the scientific and industrial sectors.

As an Inside Sales Technical Sales Specialist for qPCR assays, you will play a key role in growing our Genetic Analysis portfolio. You will support existing customers performing qPCR, identify new opportunities, provide expert technical guidance, and collaborate closely with our Inside Sales Account Managers and Field Sales teams. Your consultative sales approach and strong technical background in qPCR will directly influence customer success and revenue growth across the UK.

• Proactively support and develop customers performing qPCR analysis, with a focus on qPCR assays.
• Prospect among new and existing accounts to generate qualified leads and expand the commercial pipeline.
• Conduct consultative conversations, schedule appointments, deliver technical presentations, and understand customer goals, challenges, and workflows.
• Collaborate with Inside Sales and Field Sales teams to progress opportunities through the sales cycle and successfully close business.
• Strengthen relationships in existing accounts by introducing new products, applications, and workflow solutions.
• Maintain accurate customer activity records in the CRM system and support pipeline forecasting and reporting.
• Apply strategic selling methods to influence purchasing decisions at multiple organizational levels.
• Create and execute an annual business plan for your assigned territory, updating progress quarterly.
• Stay informed on market trends, emerging technologies, competitor activities, and customer buying behaviors.
• Use your applications expertise to effectively position Thermo Fisher technologies in a competitive landscape.

• Daily engagement with customers performing qPCR workflows
• Collaboration with Inside Sales and Field Sales colleagues
• Consultative sales conversations and technical presentations
• Pipeline development, forecasting, and CRM activity management
• Introducing new technologies and workflow solutions to drive growth

• Bachelor’s or Master’s degree in Biology, Molecular Biology, Biochemistry, or a related life sciences field.

• Hands‑on laboratory experience with qPCR assays and qPCR workflows.
• Prior sales experience is a plus (training and development will be provided).

• Strong understanding of qPCR assay technologies, methods, and applications.
• Excellent written, verbal, and presentation skills.
• Ability to build strong customer relationships and communicate with scientific and commercial audiences.
• Self‑driven, resilient, and goal‑oriented—able to thrive in a fast‑paced, target‑driven environment.
• Growth mindset: willing to learn, adapt, and continuously improve.
• Effective team player—collaborative, humble, and supportive of colleagues.
• Fluent in English.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward‑thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status