Customer Service Representative

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading home products company located in Cheltenham is hiring a Customer Service Representative. This role promises a competitive salary starting at £24,804, with potential increases, and fantastic benefits. You'll be the voice of the company, tasked with delivering exceptional service and fostering customer loyalty. Ideal candidates will have a confident telephone manner, customer service experience, and strong communication skills. Join a forward-focused team committed to innovation and superior quality in products and service.

Benefits

Parking

Competitive pension scheme

Volunteering days

Subsidised on-site deli

Qualifications

• Experience in a customer services environment where customer contact was integral to the role.
• Ability to provide outstanding service across the entire Mira UK product range.
• Attention to detail to ensure a right first-time customer outcome.

Responsibilities

• Assist customers primarily through phone and email.
• Provide solutions to meet customer needs.
• Maintain a high level of customer service throughout every interaction.

Skills

Confident telephone manner

Experience in a customer services environment

Attention to detail

Experience using Salesforce or similar CRM

Common-sense approach to problem solving

Strong communication skills

GCSE Maths and English

Job description

Customer Service Representative

Full-Time: 37.5 Hours per Week

Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at Head Office in Cheltenham

Starting salary £24,804 rising to £25,264 (after probation) plus fantastic benefits including parking, competitive pension scheme, volunteering days, subsidised on‑site deli, and much more!

• Interviews to commence 12th January
• Start date 23rd February

Designing award‑winning products for our market‑leading brands – Mira Showers and Rada – is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.

From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!).

But, to get to where we want to be, we are looking for Customer Service Representatives to join our award‑winning team.

Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.

Basic Responsibilities

• Assisting customers primarily through phone and email with pre‑sales enquiries, product selection and availability
• Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
• Offering post‑sale technical support
• Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
• Maintain a high level of customer service and quality standards throughout every interaction
• Being helpful and positive in all dealings with customers and fellow associates
• Ultimately becoming a Kohler Mira Brand Ambassador

Skills / Requirements

• Confident telephone manner
• Experience in a customer services environment where customer contact was integral to the role
• Attention to detail to ensure a right first‑time customer outcome
• Experience using Salesforce or similar Customer Relationship Management system an advantage
• A common‑sense approach to problem solving
• A desire to be part of a team that works together for the common goal
• Strong communication with high standards of written communication essential
• GCSE Maths and English is required due to the interaction types with the customer

We can offer you a lot in return

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

In the UK, Kohler Mira Ltd. is made up of three market‑leading brands: Mira Showers, Rada Controls, and Recoup. Our brands differ in market position, but they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.

Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact [e-mail].

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