SaaS Customer Support Specialist — First-Contact Resolution

PA2 Assist; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer support service provider in the UK is seeking enthusiastic individuals to offer exceptional phone-based support. Responsibilities involve resolving customer issues, troubleshooting software, and collaborating with development teams to improve customer experience. Ideal candidates will possess strong analytical and communication skills, be quick learners, and be flexible in working hours. Passion for industries like dance and theater is a bonus. This role promises a dynamic work environment with opportunities for personal growth.

Qualifications

• Strong customer service and analytical skills.
• Excellent writing and verbal communication abilities.
• Experience with SaaS or payments is a plus.

Responsibilities

• Provide customer support through phone, chat, and email.
• Troubleshoot software issues and guide users.
• Collaborate with Development and QA on customer issues.

Skills

Customer service skills

Analytical skills

Written communication

Verbal communication

Quick learner

Teamwork

Flexibility

Tools

Microsoft Office Suite

Job description

A customer support service provider in the UK is seeking enthusiastic individuals to offer exceptional phone-based support. Responsibilities involve resolving customer issues, troubleshooting software, and collaborating with development teams to improve customer experience. Ideal candidates will possess strong analytical and communication skills, be quick learners, and be flexible in working hours. Passion for industries like dance and theater is a bonus. This role promises a dynamic work environment with opportunities for personal growth.