Customer Care Specialist - Onsite in Cheltenham, Great Benefits

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading home products company located in Cheltenham is hiring a Customer Service Representative. This role promises a competitive salary starting at £24,804, with potential increases, and fantastic benefits. You'll be the voice of the company, tasked with delivering exceptional service and fostering customer loyalty. Ideal candidates will have a confident telephone manner, customer service experience, and strong communication skills. Join a forward-focused team committed to innovation and superior quality in products and service.

Benefits

Parking

Competitive pension scheme

Volunteering days

Subsidised on-site deli

Qualifications

• Experience in a customer services environment where customer contact was integral to the role.
• Ability to provide outstanding service across the entire Mira UK product range.
• Attention to detail to ensure a right first-time customer outcome.

Responsibilities

• Assist customers primarily through phone and email.
• Provide solutions to meet customer needs.
• Maintain a high level of customer service throughout every interaction.

Skills

Confident telephone manner

Experience in a customer services environment

Attention to detail

Experience using Salesforce or similar CRM

Common-sense approach to problem solving

Strong communication skills

GCSE Maths and English

Job description

A leading home products company located in Cheltenham is hiring a Customer Service Representative. This role promises a competitive salary starting at £24,804, with potential increases, and fantastic benefits. You'll be the voice of the company, tasked with delivering exceptional service and fostering customer loyalty. Ideal candidates will have a confident telephone manner, customer service experience, and strong communication skills. Join a forward-focused team committed to innovation and superior quality in products and service.