Customer Care Specialist - Onsite in Cheltenham, Great Benefits

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading manufacturer is seeking a full-time Customer Service Representative to join their team in Cheltenham. The role involves assisting customers via phone and email, addressing inquiries, and providing post-sale support. The ideal candidate will have experience in a customer service environment, strong communication skills, and attention to detail. Offering a competitive salary and benefits, this position is perfect for someone dedicated to customer satisfaction and team collaboration.

Benefits

Competitive salary

Pension scheme

Volunteering days

Subsidised on-site deli

Parking facilities

Qualifications

• Confident telephone manner essential for customer interactions.
• Experience in a role with customer contact is required.
• Attention to detail is necessary for service quality.

Responsibilities

• Assist customers through phone and email with enquiries.
• Identify customer needs and offer appropriate solutions.
• Deliver post-sale technical support to customers.
• Provide excellent service maintaining high quality standards.

Skills

Confident telephone manner

Experience in customer services

Attention to detail

Salesforce or CRM experience

Common-sense problem solving

Team-oriented mindset

Strong communication skills

GCSE Maths and English

Job description

A leading manufacturer is seeking a full-time Customer Service Representative to join their team in Cheltenham. The role involves assisting customers via phone and email, addressing inquiries, and providing post-sale support. The ideal candidate will have experience in a customer service environment, strong communication skills, and attention to detail. Offering a competitive salary and benefits, this position is perfect for someone dedicated to customer satisfaction and team collaboration.