Customer Care Advisor jobs in United Kingdom

Job summary

A leading automotive service provider in the UK is seeking enthusiastic individuals for the role of Apprentice Aftersales Customer Advisor. In this full-time position, you will engage with customers and support workshop technicians while developing essential digital skills. Responsibilities include managing customer relationships, sourcing vehicle parts, and maintaining accurate stock records. Ideal candidates will have strong communication skills, a passion for customer service, and a willingness to learn. The position offers comprehensive training and excellent employee benefits.

Benefits

Qualifications

• Must have or be working towards National 4 or above in Maths, English and one other subject.
• Strong communication and numerical skills.
• Interest in developing digital knowledge and skills.

Responsibilities

• Review workloads and check for accurate information.
• Liaise with workshop to ensure required parts are available.
• Control stock receipts and issues.
• Manage customer service interactions.
• Identify and source required parts.
• Communicate vehicle progress to customers.