Customer Service Agent - Vehicle Hire (Bonus & Benefits)

Northgate Vehicle Hire Limited; Kidderminster; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading vehicle rental company in Kidderminster is looking for a Customer Service Agent to deliver outstanding service and manage customer needs. You will receive comprehensive training and support without needing prior vehicle rental experience. Responsibilities include handling bookings, resolving queries, and ensuring vehicle availability. This role offers a competitive salary of £27,745 pa plus bonuses, along with an excellent benefits package to support your well-being and professional growth.

Benefits

Quarterly bonus scheme (up to £1,387 pa OTE)

24 days of holiday, increasing with service

Life assurance (2x salary)

Well-being services including mental health support

Exclusive colleague-only vehicle-leasing schemes

Pension scheme and save-as-you-earn share scheme

Benefits App for discounts and cashback deals

Financial Wellbeing app for pay control

Qualifications

• No previous industry experience needed, full training provided.
• Experience in customer service is essential.
• Strong multitasking abilities to manage various tasks.

Responsibilities

• Deliver great service as the first point of contact for customers.
• Manage customer queries and bookings effectively.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service skills

Administration skills

Calm, can-do attitude

Education

Full UK or EU Driving Licence

Job description

A leading vehicle rental company in Kidderminster is looking for a Customer Service Agent to deliver outstanding service and manage customer needs. You will receive comprehensive training and support without needing prior vehicle rental experience. Responsibilities include handling bookings, resolving queries, and ensuring vehicle availability. This role offers a competitive salary of £27,745 pa plus bonuses, along with an excellent benefits package to support your well-being and professional growth.