Customer Service Assistant- Millom

Furness Building Society; Millom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused financial institution in Millom is seeking an enthusiastic individual to join their Branch Network. The ideal candidate will provide exceptional service to members, promote products, and collaborate with colleagues while supporting local community events. Key qualifications include a minimum of five GCSEs with grade C/4 in Maths and English. Competitive remuneration packages and a supportive culture with development opportunities are offered. This role may require flexibility in supporting the wider branch network.

Benefits

Competitive pension with up to 10% employer contribution

Qualifications

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills are essential.
• Ability to work independently and make informed decisions.

Responsibilities

• Provide exceptional service to members through various channels.
• Promote the Society’s products and services effectively.
• Collaborate with colleagues to ensure compliance with business controls.
• Identify and support local community events.

Skills

Excellent communication skills

Interpersonal skills

Independent decision-making

Education

Minimum of five GCSEs including Maths and English at grade C/4 or above

Job description

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will:

• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.

What you will bring:

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

What you can expect from us:

• Competitive pension with up to 10% employer contribution.

This role will be based at our Millom branch; you may be required to support our wider branch network when required.

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