HGV Service Supervisor — Workshop & Customer Care

DAF Trucks UK; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading HGV dealership in Preston seeks an experienced Assistant Service Manager to support operations and enhance customer satisfaction. This role involves managing workshop productivity, ensuring effective scheduling of services, and overseeing team performance. Ideal candidates should have experience in a commercial vehicle service environment, strong communication and organisational skills, and the ability to motivate a team. The position offers a competitive salary, bonus structure, and career progression opportunities within a supportive environment.

Benefits

Competitive salary

Bonus structure

Company Pension

Life Insurance

Manufacturer-backed training

Qualifications

• Experience in a commercial vehicle or HGV dealership service environment.
• Knowledge of HGV repair processes and service administration.
• Customer-focused communication skills.
• Ability to work in a fast-paced environment.
• Experience in motivating and supporting a team.

Responsibilities

• Support the Service Manager in overseeing workshop operations.
• Ensure effective scheduling for HGV service and repairs.
• Act as a key point of contact for customers.
• Manage daily workflow and allocate jobs.
• Handle escalated customer issues professionally.
• Encourage a quality and safety-oriented culture.

Skills

Commercial vehicle service experience

Excellent communication skills

Leadership qualities

Organisational abilities

Problem-solving skills

Tools

DAF Check

Kerridge

RMI platforms

Job description

A leading HGV dealership in Preston seeks an experienced Assistant Service Manager to support operations and enhance customer satisfaction. This role involves managing workshop productivity, ensuring effective scheduling of services, and overseeing team performance. Ideal candidates should have experience in a commercial vehicle service environment, strong communication and organisational skills, and the ability to motivate a team. The position offers a competitive salary, bonus structure, and career progression opportunities within a supportive environment.