Customer Service Agent

Northgate Vehicle Hire Limited; Kidderminster; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading vehicle rental company in Kidderminster is looking for a Customer Service Agent to deliver outstanding service and manage customer needs. You will receive comprehensive training and support without needing prior vehicle rental experience. Responsibilities include handling bookings, resolving queries, and ensuring vehicle availability. This role offers a competitive salary of £27,745 pa plus bonuses, along with an excellent benefits package to support your well-being and professional growth.

Benefits

Quarterly bonus scheme (up to £1,387 pa OTE)

24 days of holiday, increasing with service

Life assurance (2x salary)

Well-being services including mental health support

Exclusive colleague-only vehicle-leasing schemes

Pension scheme and save-as-you-earn share scheme

Benefits App for discounts and cashback deals

Financial Wellbeing app for pay control

Qualifications

• No previous industry experience needed, full training provided.
• Experience in customer service is essential.
• Strong multitasking abilities to manage various tasks.

Responsibilities

• Deliver great service as the first point of contact for customers.
• Manage customer queries and bookings effectively.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service skills

Administration skills

Calm, can-do attitude

Education

Full UK or EU Driving Licence

Job description

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Customer Service Agent

Reference: DEC20259420

Expiry date: 12:50, Tue, 13th Jan 2026

Location: Kidderminster

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £27,745 pa + bonus up to £1,387 pa (OTE)

Weekly Hours: 42.5

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

Benefits

• A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you’ll have public holidays too and an extra day off to celebrate your birthday !
• free life assurance (2x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.