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5,725

Customer Care Advisor jobs in United States

Customer Service Advisor 05 Jan 2026

Oakland Insurance

Belfast
On-site
GBP 40,000 - 60,000
11 days ago
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Part Time Customer Care Assistant- Colne

McDonald's

Colne
On-site
GBP 20,000 - 25,000
11 days ago

Customer Care Assistant- Full Time- 12.26ph*- Wellington, Somerset, TA21 9FH

McDonald's

Wellington
On-site
GBP 20,000 - 25,000
11 days ago

Customer Support Specialist - Dundee Branch (Full-Time)

Lloyds Bank plc

Dundee
On-site
GBP 25,000 - 26,000
11 days ago

Hybrid Banking Customer Consultant

Lloyds Bank plc

Bristol
Hybrid
GBP 25,000 - 27,000
11 days ago
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Customer Consultant - Cavendish Online

Lloyds Bank plc

Bristol
Hybrid
GBP 25,000 - 27,000
11 days ago

Freight Customer Service Agent

Stena Line Limited

Belfast
On-site
GBP 30,000 - 35,000
11 days ago

Graduate Internal Sales Scientist - Fast-Track Training

Notjustlabcoats

Bridgend
On-site
GBP 26,000 - 31,000
11 days ago
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Restaurant Customer Advisor

Dobbies Garden Centres Ltd

Newcastle upon Tyne
On-site
GBP 20,000 - 24,000
11 days ago

Retail Customer Service Associate — Flexible Hours & Weekly Pay

Circle K Corporation

Hastings
On-site
GBP 40,000 - 60,000
11 days ago

Customer Service Representative, Full or Part Time

Circle K Corporation

Hastings
On-site
GBP 40,000 - 60,000
11 days ago

Associate Member Services Representative

ncsecu.org

Sefton
On-site
GBP 25,000 - 30,000
11 days ago

Optical Assistant - Dispensing & Customer Care

Specsavers

Bristol
On-site
GBP 20,000 - 25,000
11 days ago

Customer Service Advisor EMEA

Bio-Techne

Bristol
On-site
GBP 25,000 - 30,000
11 days ago

Customer Service Representative

William Hill PLC

Bristol
On-site
GBP 40,000 - 60,000
11 days ago

Customer Service advisor

Better

Bedford
On-site
GBP 40,000 - 60,000
11 days ago

Hybrid Contact Centre Advisor – Customer Excellence

Appello Careline Limited

Norwich
Hybrid
GBP 10,000 - 13,000
11 days ago

Optical Lab Technician: Precision Eyewear & Customer Care

Specsavers

Cannock
On-site
GBP 60,000 - 80,000
11 days ago

Dispensing Optician: Lead Customer Care & Growth Path

Specsavers

Leicester
On-site
GBP 40,000 - 60,000
11 days ago

Service Administrator & Client Support Coordinator

Lloyd Ltd Carlisle

Carlisle
On-site
GBP 60,000 - 80,000
11 days ago

Edinburgh Customer Service Advisor – Hybrid & Growth

In Cork

City of Edinburgh
On-site
GBP 27,000
11 days ago

Customer Representative

Valpak Limited

Stratford-upon-Avon
Hybrid
GBP 26,000 - 28,000
11 days ago

Customer Support Representative

Silaris Informations Pvt. Ltd.

Bridge
On-site
GBP 20,000 - 30,000
11 days ago

Aquatic Shop Specialist - Fishkeeping & Customer Care

Maidenhead Aquatics

Braintree
On-site
GBP 20,000 - 25,000
11 days ago

Customer Care Representative- Spanish & English

eTeacher Group Ltd.

United Kingdom
Remote
GBP 22,000 - 30,000
12 days ago

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Customer Service Advisor 05 Jan 2026
Oakland Insurance
Belfast
On-site
GBP 40,000 - 60,000
Full time
11 days ago
Job description
  • To work within the Customer Services team responding to customer enquiries regarding new & existing policies in an appropriate manner.
  • To administer renewals within service standards.
  • To issue documentation within service standards.
  • To support the firm’s goals by demonstrating excellent customer service skills.

KNOWLEDGE & EXPERIENCE

  • Educated to GCSE standard including Maths and English or the UK equivalent.
  • Has undertaken (or is willing to undertake) relevant customer service and insurance training.
  • Good computer skills and knowledge of Microsoft Office, Outlook and internet.

SKILLS REQUIRED

  • Excellent telephone manner, customer service skills and the ability to work under pressure.
  • Ability to gather and analyse information from the customer.
  • Ability to identify and match the products available with customer requirements.
  • Ability to identify and respond appropriately to an individual customer’s level of understanding.
  • Ability to persuade and influence others.

EXPECTED BEHAVIOURS

  • Act in an honest and open manner at all times with both the customer and the firm in all matters.
  • Have a customer focused approach.
  • Ensure that business transactions are conducted in a way that is clear and straightforward.
  • Act with integrity by demonstrating fairness and impartiality.
  • Actively seek feedback from customers and report such feedback to the appropriate member of staff.

Accountabilities / Responsibilities

  • To take initial calls from customers regarding new business policies, midterm adjustments and existing policy renewals whilst working within the guidelines provided at all times.
  • To process and resolve customer requests in a polite and efficient manner.
  • To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and FSA regulations.
  • To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly.
  • To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.
  • To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.
  • To maintain customer records accurately and securely, in accordance with firm’s own record keeping requirements and following data protection rules.
  • To support the department in administration duties and complete all supporting documentation in a timely, accurate and compliant manner.
  • Notify policy underwriters of any adjustments, calculate any premium changes.
  • To support the departmental Key Performance Indicators and sales targets as directed by the Senior Management Team.
  • To undertake all other duties as reasonably required and directed.
Apply Now

Full Name:

Email:

Phone:

Position applying for:

Address:

Street Address:

Town:

County:

Postcode:

Essential Criteria:

Have you achieved a C or above in GCSE level Maths & English?

Have you previous customer service experience?

Preferred Criteria:

Have previous insurance experience?

Have you any CII qualifications? (Please list or type No)

Please upload your CV

Please upload your Fair Employment Form

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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