Apprentice Aftersales: Digital Customer Advisor

Apprenticeships; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in the UK is seeking enthusiastic individuals for the role of Apprentice Aftersales Customer Advisor. In this full-time position, you will engage with customers and support workshop technicians while developing essential digital skills. Responsibilities include managing customer relationships, sourcing vehicle parts, and maintaining accurate stock records. Ideal candidates will have strong communication skills, a passion for customer service, and a willingness to learn. The position offers comprehensive training and excellent employee benefits.

Benefits

Mentorship support

Training and development coaching

Uniform provided

Assistance with driving licence

33 days’ annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Qualifications

• Must have or be working towards National 4 or above in Maths, English and one other subject.
• Strong communication and numerical skills.
• Interest in developing digital knowledge and skills.

Responsibilities

• Review workloads and check for accurate information.
• Liaise with workshop to ensure required parts are available.
• Control stock receipts and issues.
• Manage customer service interactions.
• Identify and source required parts.
• Communicate vehicle progress to customers.

Skills

Strong communication skills

Good levels of literacy and numeracy

Customer service passion

Willingness to learn

Ability to build relationships

Initiative

Education

National 4 or above in Maths, English and one other subject

Job description

A leading automotive service provider in the UK is seeking enthusiastic individuals for the role of Apprentice Aftersales Customer Advisor. In this full-time position, you will engage with customers and support workshop technicians while developing essential digital skills. Responsibilities include managing customer relationships, sourcing vehicle parts, and maintaining accurate stock records. Ideal candidates will have strong communication skills, a passion for customer service, and a willingness to learn. The position offers comprehensive training and excellent employee benefits.