Customer Care Assistant - Antrim #1534

McDonald's; Antrim; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading global fast-food chain in the United Kingdom seeks a Customer Care Assistant to engage with customers and ensure a welcoming atmosphere in the restaurant. You'll handle various activities like greeting kids, maintaining cleanliness, and ensuring customer satisfaction. Ideal candidates are friendly and have excellent communication skills. The role requires the ability to work efficiently in a fast-paced environment. This position offers a benefits package including holiday pay, service awards, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Natural friendly, welcoming, and courteous behaviour.
• Effective face-to-face verbal communication skills.

Responsibilities

• Deal with customers and maintain a welcoming environment.
• Handle children's activities and ensure cleanliness.
• Communicate effectively with customers and report satisfaction.

Skills

Effective communication skills

Attentive listening

Teamwork

Customer service orientation

Friendly demeanor

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands