Customer Care Advisor jobs in United Kingdom

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

• Innovative Solutions: We combine cutting‑edge technology with expert judgment to deliver market‑leading services in trademark clearance, brand protection, and anti‑counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune’s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you’ll be joining an inclusive environment where diverse perspectives thrive.
• Mission‑Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

The Sales Team at Corsearch is integral to our business’s success: not only do our salespeople bring in the big deals, but they also represent our company and culture to every new and potential prospect.

The days of pushy, aggressive “Always Be Closing” sales cultures are long gone; instead, great sales teams need to work collaboratively towards big‑picture goals, build strong relationships with customers and other teams, and create an inclusive environment that empowers talented people to thrive and grow. Above all, recognizing the power and potential of our people is key.

Learn more about our organisation here.

• Work closely with the SDR & Marketing teams to follow up on Sales Qualified Leads generated.
• Prospect new accounts, generating your own pipeline by making first contact via email and call outreach to develop sales opportunities with non‑clients.
• Lead discovery conversations with customers to identify pain points, quantify business impacts and understand frustrations with their current situation.
• Work with Sales Engineering to provide demos of each of the products, conduct advanced discovery and solution design with the customer.
• Secure and then lead in‑depth face‑to‑face and online video meetings with prospects to address questions, objections, and concerns.
• Increase sales velocity using Gap Selling and MEDDPICC methodologies to ensure you consistently coach clients on how to buy, align our solutions to customer pain and future‑state impact, and communicate the quantifiable value of what we offer.
• Close deals in a timely manner in line with best practices for continuously shortening the sales cycle.
• Manage software trials with prospective clients, to ensure adoption, use, and results.
• Raise the company and business profile by representing Corsearch at industry physical & virtual events.
• Keep up to date with industry developments, maintaining awareness of competitor activity and market trends.

• Previous experience of GAP or Value‑based selling of Managed SaaS or IP services.
• Fluent in English, Italian and Spanish.
• You must be able to manage and maintain a large prospect database and be comfortable tracking work and forecasting sales via CRMs and sales enablement platforms such as Salesforce.com, Salesloft, Clari, Microsoft Copilot, and e4enable.
• Previous experience in leading multi‑stakeholder sales cycles, including C‑Level buyers.
• Excellent verbal and written communication skills and a penchant for navigating a business landscape.
• Must be able to influence others, and engender confidence in senior managers through both face‑to‑face, telephone and written communication.
• Must be self‑motivated and able to prioritize demands and make decisions under pressure.
• Must be self‑sufficient and able to work independently as well as in a team environment.
• Previous experience within the IP/Brand Protection industry is beneficial, but not required.
• You must be able to work outside core office hours from time to time and travel globally on occasion to other company offices and for events and important client meetings.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.

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