Customer Care Advisor jobs in United Kingdom

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description: We are looking for a Senior CSA Cost Consultant to join our growing CSA Commercial Management team. You will play a key role in delivering one of our biggest data centre construction projects in the Nordics. 50% of your time will be based on site in Norway or Finland - 1 week on 1 week from home rotation.

• Deliver a number of small to medium cost projects and assignments or significant components of larger assignments, ensuring appropriate use of resources and budgets to deliver the required scope of work within set deadlines
• Provide advice to colleagues on risk management, compliance and associated behaviours, to ensure adherence to Arcadis’ risk and compliance processes
• Present any project risks or issues to senior managers to ensure the project is not adversely impacted
• Analyse and review a range of data and documents to collate key themes and trends, using this analysis in conjunction with own knowledge to provide advice and make recommendations to support cost and commercial management decision-making
• Share knowledge and provide insightful recommendations to assist service improvement and innovation
• Interact effectively and proactively across the organisation, building network & profile across the business, and applying technical knowledge to ensure projects/programmes can be delivered to meet cost expectations
• Provide specialist technical advice to senior management on issues relating to CSA cost/commercial management, providing solutions and actively sharing knowledge in order to support successful delivery

• Bachelor’s degree or equivalent in a relevant discipline
• Previous experience in a similar CSA Cost & Commercial role
• In depth technical knowledge, including construction processes and cost & commercial management
• Experience of leading smaller projects and supporting on larger more complex projects
• Experience completing commercial analysis and insights
• Experience working closely with external stakeholders to build client relationships
• Experience managing business relationships and supporting with middle management level activities

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy.

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

• Mid-Senior level

• Full-time

• Other

• Professional Services

Our Commitment to Equality, Diversity, Inclusion & Belonging note: Referrals increase your chances of interviewing at Arcadis by 2x