Inside Sales & Planning Coordinator

Mettler-Toledo International Inc.; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global leader in precision instruments is seeking an Inside Sales and Planning Coordinator to manage customer orders and collaborate cross-functionally. The successful candidate will ensure exceptional service delivery, process orders accurately, and communicate effectively with stakeholders. Experience in customer service and sales order processing is essential along with attention to detail. The role offers competitive salary, hybrid work options, and opportunities for career development.

Benefits

Competitive salary

Employee bonus plan

Flexible and hybrid working options

Free onsite parking

Career progression opportunities

25 days holiday plus bank holidays

4x salary Life Assurance

24/7 Employee Assistance Programme

Qualifications

• Experience working in customer service and sales order processing.
• High level of attention to detail and order inputting.
• Ability to communicate complex messages clearly.

Responsibilities

• Develop and maintain excellent relationships with customers.
• Manage customers’ expectations effectively.
• Process customer orders accurately and timely.
• Plan and schedule new orders according to production.
• Work cross-functionally with various departments.

Skills

Customer service experience

Sales order processing

Attention to detail

Effective communication

Ability to work under pressure

Tools

SAP

Job description

Our Opening and Your Responsibilities

METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries. Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.

We are looking for a proactive individual to join our team as an Inside Sales and Planning Coordinator. You''ll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.

What You''ll Do

• Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service
• Manage customers’ expectations by communicating effectively to internal and external stakeholders
• Ensure all customer orders for systems and spare parts are processed accurately within a timely manner
• On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system
• Run weekly open order books specific to each customer and distribute accordingly
• Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status
• Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards
• Respond to and resolve all enquiry & complaints received in a professional and timely manner
• Schedule EPO’s and manage engineering capacity

What You Need to Succeed

• Experience working in customer service and sales order processing
• High level of attention to detail and order inputting
• Ability to communicate complex messages in a clear, straightforward and empathetic way
• Ability to work to tight deadlines and under pressure
• Ability to interact with peers, managers and employees
• SAP knowledge is desirable

Our Offer to You

• Competitive salary
• Employee bonus plan
• Flexible and hybrid working options
• Free onsite parking
• Career progression and development opportunities
• 25 days holiday plus bank holidays
• 4x salary Life Assurance
• Access to 24/7 Employee Assistance Programme to support mental health and wellbeing.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.