Customer Care (18+) Knocknagoney (Part Time)

McDonald's; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fast-food brand in Belfast is hiring a Customer Care Assistant who will ensure a smooth operation in the restaurant areas. The role requires strong communication skills and the ability to engage with customers. Ideal candidates will be friendly, energetic, and able to work flexible shifts. The position offers various benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly, welcoming, and courteous behavior.
• Capacity to maintain energy in a fast-paced setting.

Responsibilities

• Be the face of the restaurant and ensure smooth operation.
• Organize special events and make children feel welcome.
• Maintain cleanliness in customer areas.

Skills

Strong communication skills

Customer engagement

Teamwork

Job description

Overview

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements. Candidates MUST be flexible to work a range of shifts across the week Monday - Sunday. We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Company

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• As a Customer Care Assistant, be the face of your restaurant and help ensure everything runs smoothly in the customer areas.
• Make children feel welcome, hand out balloons, and help organise special events.
• Look after customers’ specific needs and keep high standards of cleanliness in the dining area and toilets.
• Create a warm and welcoming atmosphere and maintain positive communication with customers at all times.
• Keep the manager informed about customer satisfaction.
• Work in our fast-moving, high-energy environment and connect with customers to make them feel valued.
• Demonstrate friendly, welcoming, courteous and helpful behaviour and work well as part of a team.
• Use effective communication skills, including attentive listening, face-to-face verbal communication and eye contact, and maintain high energy levels while working efficiently.

Qualifications & Attributes

• Friendly, welcoming, courteous and helpful behaviour naturally aligned with the role.
• Strong communication skills and the ability to engage with customers.
• Ability to maintain high energy levels and work both efficiently and productively in a fast-paced environment.

Benefits

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.