Customer Service Representative

School Result; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused bank in Birmingham is seeking a Customer Service Representative to deliver exceptional customer experiences. The role involves interacting with customers, providing personalized product recommendations, and supporting store objectives. Candidates should possess strong customer relationship skills, attention to detail, and a professional demeanor. The position offers a competitive salary with various benefits including bonuses, holiday allowance, and training opportunities.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Extensive training and career development opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Excellent attention to detail, even under pressure.
• Understanding of risk and its implications for customers and the bank.
• Proficiency in Microsoft Office and general computer skills.
• Experience handling customer service queries in a structured environment.
• Prior banking or finance experience is helpful but not required.

Responsibilities

• Provide exceptional customer service and personalized product recommendations.
• Handle customer queries and transactions with professionalism and care.
• Prioritize tasks based on changing customer demand.
• Support store goals and contribute to a positive team environment.
• Stay up to date with regulatory and non-regulatory training.
• Promote Metro Bank’s values and services within the community.

Skills

Strong customer relationships

Attention to detail

Understanding of risk

Proficiency in Microsoft Office

Experience in structured customer service

Banking or finance experience

Job description

Overview

Metro Bank is hiring a Customer Service Representative to join its Birmingham branch. This is a full-time, on-site role offering 37.5 hours per week across five days, including Saturdays. If you’re passionate about delivering exceptional customer experiences and want to work for a company that values inclusion, growth, and community impact, this is your opportunity to shine.

About Metro Bank

Metro Bank is proud to be named a “Most Loved Workplace”. Our culture is built around putting people first—ensuring every colleague feels valued, respected, and empowered. We’re committed to building diverse teams and welcoming candidates from all backgrounds. As a community-focused bank, we aim to deliver outstanding service while making a positive difference in the lives of our customers.

Role Summary

As a Customer Service Representative, you’ll be the face of Metro Bank, interacting with customers and helping them access the products and services that best meet their needs. You’ll work as part of a collaborative team, support store objectives, and act as a brand ambassador in the local community.

Key Responsibilities

• Provide exceptional customer service and personalised product recommendations
• Handle customer queries and transactions with professionalism and care
• Prioritise tasks based on changing customer demand
• Support store goals and contribute to a positive team environment
• Stay up to date with regulatory and non-regulatory training
• Promote Metro Bank’s values and services within the community

Required Skills & Experience

• Ability to build strong customer relationships in a fast-paced environment
• Excellent attention to detail, even under pressure
• Understanding of risk and its implications for customers and the bank
• Proficiency in Microsoft Office and general computer skills
• Experience handling customer service queries in a structured environment
• Prior banking or finance experience is helpful but not required

Working Arrangements

• Location: Birmingham (with occasional support at Solihull Store)
• Hours:
  • Monday to Friday: 8:45am – 5:15pm
  • Saturday: 8:15am – 4:30pm
• Contract Type: Full-Time (37.5 hours/week)

Compensation & Benefits

• Competitive salary with discretionary annual bonus
• Salary uplift upon completion of training
• Generous holiday allowance
• Attractive pension scheme
• Healthcare and life assurance
• Colleague discounts across various services
• Extensive training and career development opportunities

Why Join Metro Bank?

• Be part of a diverse and inclusive workplace
• Work for a company that values community engagement and customer care
• Access structured training and internal career progression
• Enjoy a collaborative team culture and supportive leadership
• Make a real impact in your local community

Application Process

Metro Bank encourages applications from all backgrounds. Even if you don’t meet every requirement, we’d love to hear from you. Click here to Apply now. Please note that applications may close early if we receive a high volume of interest.