Customer Consultant Advisor

Shelbourne Motors Limited; Portadown; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading automotive group in Northern Ireland is seeking a Customer Advisor to support their service department. This role is essential in organizing customer service requirements and ensuring 100% satisfaction. The ideal candidate should have retail customer handling experience, excellent communication skills, and a clean driving licence. This is a fantastic opportunity to join a progressive business with competitive pay, bonus potential, and great employee benefits including 30 days' holidays and a pension scheme.

Benefits

Competitive industry rate with bonus potential

30 days' holidays

Company Pension Scheme

Free on-site parking

Staff treats

Access to Staff Car Purchase Scheme

Qualifications

• 12 months of face-to-face customer handling experience in retail.
• Valid, clean driving licence required.
• Preference for previous service/parts advisor experience in the automotive industry.

Responsibilities

• Be the focal point for customer contact in the service department.
• Organise customer service/repair and parts requirements.
• Ensure efficient and profitable operation of the Aftersales department.

Skills

Excellent communication skills

Customer service experience

Teamwork skills

Problem-solving skills

Proficient in MS Office

Tools

CDK computerised system

Job description

Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia, and Maxus, along with our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.

Recently, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

• Dealer Group of the Year 2024 & 2025
• EV Dealer of the Year 2025
• Best Marketing Campaign 2025
• Business Eye – Northern Ireland’s Fastest Growing Family Business
• AM Awards – Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: to be the most trusted, customer-centred, and sustainable automotive group.

As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth, we wish to appoint a Customer Advisor (Toyota)

Hours: Monday to Friday 08:30 - 17:30 & alternate Saturday 9.00am-1.00pm

About you

This role will suit someone from a customer service background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem-solving. Enthusiasm, leadership and organisational skills are core requirements for this role.

The Role

The purpose of the Customer Advisor role is to be the focal point for customer contact within our service department. They will organise customer service/repair & parts requirements and will strive for 100% customer satisfaction first time every time. The Customer Advisor will assist the Aftersales Manager in ensuring the efficient and profitable operation of the Aftersales department.

The Person

The ideal candidate should possess excellent communication skills, the ability to establish rapport with customers, teamwork skills, and a working knowledge of Microsoft packages. The successful candidate must have at least 12 months of face-to-face customer handling experience within a retail setting. It is also essential for the successful candidate to have a valid, clean driving licence, as they will be required to move vehicles on and off site.

Preference will be given to those applicants with previous service and/or parts advisor experience in the automotive industry, working knowledge of CDK computerised system and a sales history.

With almost 50 years in business and a strong track record of providing outstanding care, this is an excellent opportunity to join the head office team of a progressive and rapidly growing business.

What we are looking for

• Experience in providing customer service (retail, hospitality)
• Confident communicator with excellent customer service skills
• Experience in using MS Office Packages

What we can offer you

• A competitive industry rate with the opportunity to earn through bonus
• 30 days' holidays (increasing with long-service)
• Company Pension Scheme
• Free on-site parking
• Staff treats (pizza lunches, etc.)
• Access to Staff Car Purchase Scheme (after 6 months)

Benefits

• Free employer car parking
• Employer Pension Contributions
• Staff preferential vehicle purchase schemes
• 30 days annual leave increasing with length of service

To Apply

Speak to us in confidence by calling HR Direct Line 028 3839 6808

CLOSING DATE: Applications must be submitted by Wednesday at 5.30pm on 31st December 2025.

Shelbourne Motors Limited is an Equal Opportunities Employer.

Ref: SE.2025.45

Salary £25,000 - £27,000 + opportunity to earn