Part-Time Customer Service Champion - Brighton

Co-operative Bank plc.; Brighton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading ethical bank in Brighton seeks a Customer Service Officer. This role involves being the first point of contact for customers, supporting their banking needs across various channels and adhering to compliance regulations. Candidates must have experience in customer service, a passion for helping others, and the ability to work towards targets in a fast-paced environment. Opportunities include a competitive pension, extensive holiday benefits, and a commitment to diversity and inclusion.

Benefits

27 days holiday rising to 30 days

Competitive pension with up to 10% employer contribution

Two paid days for volunteering

Wellbeing support

Qualifications

• Previous experience in a customer service environment is essential.
• A passion for customer service with a positive and resilient approach.
• Proven success in achieving targets and deadlines.

Responsibilities

• Act as the first point of contact for customers within the branch.
• Support customers through digital transformation and various channels.
• Identify and address customer needs while managing cash control.

Skills

Outstanding customer service skills

Target driven

Computer literate

Ability to work in a fast-paced environment

Job description

A leading ethical bank in Brighton seeks a Customer Service Officer. This role involves being the first point of contact for customers, supporting their banking needs across various channels and adhering to compliance regulations. Candidates must have experience in customer service, a passion for helping others, and the ability to work towards targets in a fast-paced environment. Opportunities include a competitive pension, extensive holiday benefits, and a commitment to diversity and inclusion.