Hybrid Customer Service Advisor – 12-Month Contract

North East Ambition; Morpeth; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local council authority is seeking a Customer Service Advisor for a fixed term role in Morpeth. The advisor will provide essential support by being the first point of contact for inquiries related to various council services. Candidates should possess excellent listening skills, enthusiasm for helping others, and the ability to work in a team. A DBS check is required for this position, which operates in a hybrid work environment. The role offers various benefits, including annual leave and pension scheme enrollment.

Benefits

26 days annual leave plus public/bank holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi scheme for flexible leave

Qualifications

• Passionate about helping people with customer service experience.
• Ability to build rapport with clients and gain their trust.
• Must pass a DBS check.

Responsibilities

• Serve as the first point of contact for council inquiries.
• Provide clear information and advice to customers.
• Engage in meaningful conversations to assist customers.

Skills

Enthusiasm

Listening skills

Team player

Flexibility

Job description

A local council authority is seeking a Customer Service Advisor for a fixed term role in Morpeth. The advisor will provide essential support by being the first point of contact for inquiries related to various council services. Candidates should possess excellent listening skills, enthusiasm for helping others, and the ability to work in a team. A DBS check is required for this position, which operates in a hybrid work environment. The role offers various benefits, including annual leave and pension scheme enrollment.