Hybrid Customer Service Advisor – Local Government

North East Ambition; Morpeth; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in Morpeth is seeking a Customer Service Advisor to assist individuals seeking help with various council services. This full-time role offers a hybrid working model, combining home and office environments, while ensuring staff wellbeing and providing comprehensive training. We need an enthusiastic and empathetic individual capable of building great rapport with customers. Outstanding benefits include annual leave, pension scheme, and a commitment to equal opportunities.

Benefits

26 days annual leave

Local Government Pension Scheme

Flexi scheme (up to 2 flexible leave days/month)

Qualifications

• Passionate about helping others and putting customers first.
• Ability to communicate effectively and build rapport with diverse individuals.
• Curiosity and patience in understanding customer needs.

Responsibilities

• Provide advice and assistance on various council services.
• Handle customer inquiries via telephone effectively.
• Work collaboratively within a team.

Skills

Enthusiastic

Good listener

Team player

Flexibility

Job description

A local government organization in Morpeth is seeking a Customer Service Advisor to assist individuals seeking help with various council services. This full-time role offers a hybrid working model, combining home and office environments, while ensuring staff wellbeing and providing comprehensive training. We need an enthusiastic and empathetic individual capable of building great rapport with customers. Outstanding benefits include annual leave, pension scheme, and a commitment to equal opportunities.