Automotive Aftersales: Customer Care Advisor

Shelbourne Motors Limited; Portadown; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading automotive group in Northern Ireland is seeking a Customer Advisor to support their service department. This role is essential in organizing customer service requirements and ensuring 100% satisfaction. The ideal candidate should have retail customer handling experience, excellent communication skills, and a clean driving licence. This is a fantastic opportunity to join a progressive business with competitive pay, bonus potential, and great employee benefits including 30 days' holidays and a pension scheme.

Benefits

Competitive industry rate with bonus potential

30 days' holidays

Company Pension Scheme

Free on-site parking

Staff treats

Access to Staff Car Purchase Scheme

Qualifications

• 12 months of face-to-face customer handling experience in retail.
• Valid, clean driving licence required.
• Preference for previous service/parts advisor experience in the automotive industry.

Responsibilities

• Be the focal point for customer contact in the service department.
• Organise customer service/repair and parts requirements.
• Ensure efficient and profitable operation of the Aftersales department.

Skills

Excellent communication skills

Customer service experience

Teamwork skills

Problem-solving skills

Proficient in MS Office

Tools

CDK computerised system

Job description

A leading automotive group in Northern Ireland is seeking a Customer Advisor to support their service department. This role is essential in organizing customer service requirements and ensuring 100% satisfaction. The ideal candidate should have retail customer handling experience, excellent communication skills, and a clean driving licence. This is a fantastic opportunity to join a progressive business with competitive pay, bonus potential, and great employee benefits including 30 days' holidays and a pension scheme.