Customer Care Full Time

McDonald's; Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known fast food company in Nottingham is seeking a Customer Care Assistant who will act as the face of the restaurant. This role involves engaging with customers, ensuring high standards of cleanliness, and maintaining a welcoming atmosphere. Successful candidates will possess excellent communication skills, a friendly demeanor, and the ability to work well in a team. Benefits include holiday pay, service awards, meal allowances, and employee discounts from various brands.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Strong ability to connect with customers and make them feel valued.
• Maintain high energy levels while working efficiently.
• Effective communication skills including attentive listening.

Responsibilities

• Ensure customers feel welcome in the restaurant.
• Maintain high standards of cleanliness in dining areas and toilets.
• Establish and maintain positive communication with customers.

Skills

Effective communication skills

Friendly and welcoming behavior

Teamwork

Attention to detail

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands