Warehouse Administrator & Customer Service Agent

Dubizzle Limited; Whetsted; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading eCommerce fulfilment company in the UK is seeking a Warehouse based Administrator and Customer Service Agent to provide exceptional support to clients. The ideal candidate will have a proactive attitude, strong communication skills, and good IT abilities. Responsibilities include acting as the first point of contact for customers, providing accurate information regarding orders, and documenting customer interactions. This role offers a dynamic work environment and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for training and professional development

Supportive team culture

Qualifications

• Proactive attitude with customer-first mindset.
• Good IT skills including Word and Excel.
• Excellent attention to detail and reliability.

Responsibilities

• Act as first point of contact for customers.
• Provide accurate information on order processing and shipping.
• Document customer interactions and update records.

Skills

Customer-first mindset

Good IT skills

Attention to detail

Strong communication skills

Work ethic and reliability

Tools

Microsoft Word

Microsoft Excel

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and elevate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

What you’ll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions