Assistant Customer Service jobs in United Kingdom

We are looking for an Account Executive in our Inbound sales team.

The Account Executive position is an entry level role to our Inbound Sales team. In this position you are the face (or voice) of Funding Circle to the customer dealing with inbound leads in the form of business loan applications. The focus of the role is to assist the customer with their queries and educate them on both the Funding Circle offering and wider business context. You will be targeted on your conversion of these inbound leads to accepted loans.

£30,000 + £8,400 OTE

We’re Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game‑changer of a platform with cutting‑edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle‑free processes to deliver an unbeatable customer experience.

As an Account Executive, you embody one of our most important selling points: personal support of our customers. Every day you will speak to a diverse range of SME business owners to gain an understanding of their business, find out about their goals and explain how Funding Circle can help in achieving them.

Following a 2 week tailored training programme you will have weekly dedicated development sessions with your manager both in an individual and team setting.

The role involves:

• Establishing instant rapport with your customers via telephone & email to cultivate successful relationships
• Knowledge and understanding of the wider lending market and Funding Circle’s direct competitors
• Pitching the Funding Circle proposition against alternative funding options available
• Managing a high‑volume, fast‑paced pipeline; supporting your clients through each stage of creating an application
• Being responsible for your own monthly target and continuously developing & improving your approach to help you get there
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day‑to‑day

• Experience working in a sales or service environment – we don’t require heaps of experience but some exposure to a sales or service environment is beneficial
• A strong communicator, confident to be able to engage with small business owners over the phone and via email
• Ability to continually develop and maintain your pipeline whilst managing applications in progress
• Proactivity and a desire to develop your career and taking onboard feedback – continuous development is a key part of sales at Funding Circle and we are looking for people keen to grow!

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
• To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
• And we’re still evolving! Our award‑winning multi‑product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal‑opportunity workplace and affirmative‑action employer. We truly believe that diversity makes us better.

As a flexible‑first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in‑office collaboration and non‑office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista‑made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‑advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award‑winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.